Frequently Asked Questions

Yes — if your order hasn't been dispatched yet, we'll do our best to help. If you need to update your delivery address, correct a mistake, or make a change to your order, please contact us as soon as possible at contact@luvmeows.com. Once an order enters the dispatch process, changes may no longer be possible. The sooner you get in touch, the more likely we can assist.

Yes. If your order hasn't been dispatched yet, we may be able to cancel it and issue a full refund. If your order has already been shipped, you can still exercise your right to cancel within 14 days of receiving your goods, in accordance with UK Consumer Contracts Regulations. Simply contact our support team and we'll guide you through the process.