SHIPPING INFORMATION
Shipping Information
Last updated: May 2026
At LuvMeows, we know that when you order something for your cat, you're looking forward to receiving it as soon as possible.
We are committed to providing a reliable shopping experience through careful order preparation, quality checks, and transparent communication every step of the way.
Order Processing
All orders are typically processed within 1–3 working days.
Before dispatch, orders go through fulfilment processing and preparation to help ensure that the correct products are selected, checked, packed, and prepared for shipment.
During periods of high demand, stock verification, public holidays, promotional events, or other exceptional circumstances, processing may take up to 5 working days.
We believe these additional preparation steps help reduce errors and help ensure your order arrives accurately and in the best possible condition.
Orders are processed Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email.
Priority Insured Shipping
Customers may have the option to select Priority Insured Shipping during checkout.
This service prioritises order processing and fulfilment preparation, helping your order move through our dispatch process as efficiently as possible.
Priority Insured Shipping may also include shipment protection against loss or damage during transit where applicable.
Please note that delivery times remain estimates and may still be affected by courier operations, customs procedures, weather conditions, or other circumstances outside our control.
Estimated Delivery Times
After dispatch, most orders are delivered within approximately 7–12 working days.
Typical total delivery time is approximately 8–15 working days, depending on processing times and courier performance.
Please note that all delivery timeframes are estimates and are not guaranteed.
While many orders arrive sooner, delivery times may vary depending on location, courier operations, and external factors beyond our control.
Tracking Your Order
Tracking information will be provided when available.
Once your order has been dispatched, you will receive an email containing tracking details so you can monitor your shipment's progress.
Please allow a short period for tracking information to become active after dispatch.
Delivery Delays
While delays are uncommon, they may occasionally occur due to circumstances outside our control.
Factors that may affect delivery include:
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Courier service delays
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Customs inspections or clearance procedures
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Severe weather conditions
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Transport disruptions
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Public holidays
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Peak seasonal demand
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Unexpected operational or logistical disruptions
If a delay occurs, we appreciate your patience and understanding while your order continues through the delivery process.
Delivery Address Accuracy
Please ensure that all shipping information is accurate when placing your order.
LuvMeows cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery details provided during checkout.
If you notice an error in your shipping address, please contact us as soon as possible and we will do our best to assist before dispatch.
Multiple Item Orders
If your order contains multiple items, they may occasionally be shipped separately to help ensure the fastest possible delivery experience.
If this happens, separate tracking updates may be provided where available.
Lost or Significantly Delayed Orders
If your order appears significantly delayed beyond the estimated delivery timeframe, please contact our support team.
We will work with our delivery partners to investigate the shipment and provide updates wherever possible.
Delivery Enquiries
If you have any questions regarding your order, shipping status, or estimated delivery timeframe, our customer support team is here to help.
We aim to respond to all enquiries within 24 hours on working days.
To help us assist you more quickly, please include your order number when contacting us.
Our Commitment
At LuvMeows, we care about delivering a positive experience for both cats and their owners.
By taking the time to properly prepare, check, and process each order before dispatch, we aim to provide a dependable service while maintaining the quality and accuracy our customers expect.
Thank you for choosing LuvMeows.
Every Purr, a Poem.