Terms of Service
Terms of Service
Last updated: May 2026
Welcome to LuvMeows. These Terms of Service govern your use of our website and the purchase of products from our store.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services.
Who We Are
LuvMeows is a UK-focused online store offering thoughtfully selected cat products designed to support comfort, well-being, and everyday care.
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Use of Our Website
By using our website, you agree to:
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Use the website lawfully and responsibly
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Provide accurate and current information
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Not misuse, disrupt, or interfere with the website or its security
You must not use our website for fraudulent, unlawful, or harmful activities.
Products and Availability
We aim to ensure all product descriptions, images, and prices are accurate and up to date.
However:
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Product colours may vary slightly depending on device displays
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Availability may change without notice
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We reserve the right to discontinue products at any time
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We continuously work to ensure product information is presented as clearly and accurately as possible.
While we make reasonable efforts to maintain accurate content, we cannot guarantee that all information will always be completely error-free.
Orders
When you place an order, you will receive an order confirmation email acknowledging receipt of your order.
A contract between you and LuvMeows is formed only once your order has been accepted and dispatched.
We reserve the right to:
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Refuse or cancel orders where necessary
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Cancel orders suspected of fraud or misuse
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Limit quantities purchased per customer
If an order is cancelled after payment, a full refund will be issued.
Pricing and Payment
All prices displayed on our website are in GBP (£).
Prices may change at any time without prior notice.
Payments are processed securely through trusted third-party payment providers. We do not store full payment card details on our systems.
Shipping and Delivery
Delivery times provided are estimates only and may vary due to circumstances outside our control.
Some orders may be fulfilled and shipped through trusted fulfilment and logistics partners.
We are not responsible for delays caused by:
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Couriers or postal services
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Customs or import procedures (where applicable)
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Incorrect delivery information provided by the customer
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Severe weather conditions or operational disruptions
Customers are responsible for ensuring delivery details are accurate at checkout.
Please refer to our Shipping Information page for additional details.
Returns and Refunds
Your consumer rights are important to us.
Under UK consumer law, you may have the right to cancel your order within 14 days of receiving your goods.
For full details regarding cancellations, returns, and refunds, please review our Returns & Refund Policy.
Nothing in these Terms affects your statutory consumer rights under UK law.
Intellectual Property
All content on this website, including:
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Logos
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Branding
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Images
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Product descriptions
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Website design and content is owned by or licensed to LuvMeows and protected by intellectual property laws.
You may not copy, reproduce, distribute, or use our content without prior written permission.
Promotions and Discount Codes
From time to time, we may offer promotions or discount codes.
Unless stated otherwise:
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Promotions cannot be combined
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Discount codes have no cash value
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We reserve the right to withdraw promotions at any time
Limitation of Liability
o the fullest extent permitted by law, we are not responsible for indirect or unexpected losses arising from the use of our website or products.
This includes:
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Loss of profits, revenue, or business opportunities
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Delays or failures outside our reasonable control
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Temporary interruptions to website availability
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Nothing in these Terms excludes liability for:
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Fraud or fraudulent misrepresentation
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Death or personal injury caused by negligence
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Any rights that cannot legally be excluded under UK law
Website Availability
We aim to keep our website available and functioning smoothly at all times.
However, we do not guarantee uninterrupted access and may suspend or modify the website for maintenance, updates, or operational reasons.
Privacy and Data Protection
Your privacy is important to us.
We process personal data in accordance with:
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UK GDPR
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Data Protection Act 2018
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PECR and applicable UK privacy laws
For more information, please review our Privacy Policy and Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of third-party websites.
Changes to These Terms
We may update these Terms of Service from time to time.
Any updates will be published on this page with the revised “Last updated” date.
Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms or use of our website shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer laws provide otherwise.
Contact Us
f you have any questions regarding these Terms of Service, please contact us:
We aim to respond to enquiries within 24 working hours.
Thank you for visiting LuvMeows and for placing your trust in our brand.
We are committed to providing a safe, transparent, and enjoyable shopping experience.
Every Purr, a Poem.