Returns & Refund Policy
Returns & Refunds
At LuvMeows, we believe returns should feel straightforward and stress-free.
If something isn’t right, we’ll always aim to find a fair and simple solution.
We want you to shop with confidence and feel supported throughout your experience with us.
Your Right to Cancel
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason.
To exercise your right to cancel, please contact us at:
Once you notify us, you have an additional 14 days to return the item(s).
Order Processing & Delivery
Orders may require 1–3 business days for processing before shipment.
While we always aim to deliver within estimated timeframes, delays caused by couriers, customs processes, weather conditions, or high seasonal demand may occasionally occur.
In some cases, items from the same order may arrive separately depending on product availability and warehouse location.
We appreciate your patience and understanding as we work with trusted fulfilment partners to deliver your order safely.
Eligibility for Returns
To be eligible for a return, items must:
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Be unused and in their original condition
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Include original packaging where reasonably possible
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Not be damaged due to misuse or improper handling
For hygiene and safety reasons, certain pet-related items may not be eligible for return if opened or used, unless faulty.
How to Return an Item
To start a return:
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Contact our support team with your order number
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Briefly explain the reason for the return
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We will provide return instructions and the appropriate return address
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Securely package the item before sending it back
We aim to respond to all return requests within 24 hours (Monday–Friday).
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds are typically processed within 14 days using the original payment method used during checkout.
Please note:
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Original delivery charges may only be refunded where required under UK consumer law
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Your bank or payment provider may take additional time to process the refund
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with:
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Your order number
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A brief description of the issue
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Photos where applicable
If the product is confirmed to be faulty or not as described, we will arrange an appropriate replacement, refund, or solution in line with your rights under the Consumer Rights Act 2015.
Return Shipping Costs
Unless an item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.
Non-Returnable Items
The following items may not be eligible for return:
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Used pet products
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Opened hygiene-related items
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Personalised or custom-made products
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Gift cards (if applicable)
Late or Missing Refunds
If you have not received your refund after the expected processing period:
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Check your bank account again
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Contact your payment provider
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Contact us at contact@luvmeows.com
Contact Us
If you have any questions about returns or refunds, we’re always happy to help.
📧 contact@luvmeows.com
We aim to respond within 24 hours on working days.
We appreciate your trust in LuvMeows and will always do our best to make your experience simple, fair, and supportive.
Every Purr, a Poem.