Privacy Policy
Privacy Policy
Last updated: May 2026
At LuvMeows, we respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, PECR, and applicable UK privacy laws.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or place an order with us.
Who We Are
LuvMeows is a UK-focused online store offering thoughtfully selected cat products designed to support comfort, well-being, and everyday care.
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Information We Collect
We may collect and process the following information:
Information You Provide
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Name
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Email address
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Phone number
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Billing and delivery address
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Payment details (processed securely through third-party providers)
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Information you provide when contacting customer support
Automatically Collected Information
When you browse our website, we may automatically collect:
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IP address
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Device and browser type
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Website usage information
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Cookies and tracking data
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Interactions with pages and website features
How We Use Your Information
We use your personal data to:
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Process and deliver your orders
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Provide customer support
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Send order updates and service communications
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Improve our website, products, and customer experience
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Prevent fraud and maintain website security
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Send marketing communications where you have provided consent
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
To fulfil orders, process payments, and provide services you request.
Legitimate Interests
To improve our services, prevent fraud, and maintain website functionality.
Legal Obligation
To comply with tax, accounting, and legal requirements.
Consent
For marketing emails and non-essential cookies where consent is required.
You may withdraw consent at any time.
Marketing Communications
If you opt in to receive marketing communications, we may send you updates about products, promotions, or special offers.
You can unsubscribe at any time by:
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Clicking the unsubscribe link in emails
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Contacting us directly
We do not send marketing communications without an appropriate legal basis.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.
We use:
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Essential cookies
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Analytics cookies
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Marketing cookies (where consent is provided)
Non-essential cookies are only used with your consent in accordance with PECR requirements.
You can manage your cookie preferences through our cookie banner or browser settings.
You can update your cookie preferences at any time.
For more information, please see our Cookie Policy.
Sharing Your Information
We may share your data with trusted third parties where necessary, including:
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Payment processors
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Delivery and logistics providers
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Website hosting and IT service providers
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Analytics and marketing platforms
In order to fulfil and deliver your orders efficiently, some information may be shared with trusted fulfilment and logistics partners.
We require all third parties to handle your data securely and lawfully.
We do not sell your personal data.
International Data Transfers
Some service providers may process data outside the United Kingdom.
Where international transfers occur, we ensure appropriate safeguards are in place in accordance with UK data protection laws.
Data Retention
We retain personal data only for as long as reasonably necessary:
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To fulfil the purposes outlined in this policy
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To comply with legal and accounting obligations
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To resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate information
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Request deletion of your data
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Restrict or object to certain processing
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Withdraw consent where applicable
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Request transfer of your data to another provider
To exercise your rights, contact us at:
We may need to verify your identity before processing certain requests.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure.
While we work hard to protect your information, no online platform can guarantee absolute security.
Children’s Privacy
Our website and products are not intended for children under 13 years of age, and we do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Any updates will be published on this page with the revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
If you are not satisfied with our response, you may also contact the UK Information Commissioner’s Office (ICO).
We aim to respond to privacy-related enquiries within 30 days.
We appreciate your trust in LuvMeows and are committed to handling your information responsibly, transparently, and with care.
Every Purr, a Poem.